"Thank you for calling Genex and CRI. This is 'Sarah/Bobbi/Tanya/Barb' how may I help you?"
From 6 a.m. to 5 p.m. every weekday and from 6 a.m. to 11:30 a.m. on the weekends that is the voice that will greet you when you call the Genex Cooperative customer service line. I recently spent some time in the department and quickly realized, if you want to know something, ask customer service!
From 6 a.m. to 5 p.m. every weekday and from 6 a.m. to 11:30 a.m. on the weekends that is the voice that will greet you when you call the Genex Cooperative customer service line. I recently spent some time in the department and quickly realized, if you want to know something, ask customer service!
The department averages about 25,000 calls per year ranging from individuals wanting to purchase beef certificates, to taking publication
requests, to helping Genex field employees get the products their customers
need. Occasionally something odd gets thrown in, such as if our EAZI-BREED™ CIDR® works in
water buffalo (which it does not).
The number one driving force behind the Genex Customer
Service team is helping people get the information and products they need. They
also thoroughly enjoy getting to talk with members, customers and their
co-workers in the field. While it is likely they may never get to meet many of
their co-workers in person, they say it is always fun when one of the field
staff is in the office for a training seminar, and they can identify the
individual by the sound of their voice.
Bobbi Chapin says the best parts of her job are talking with individuals from all over the country and being so busy with requests that the days fly by. On her free time, she enjoys riding motorcycle with her husband on the couple's Harley Davidson and spending time with her grandchildren.
Tanya Schaffer says, "I
thrive on multi-tasking, learning new things, interacting with people and
finding ways to bring smiles to others. So I genuinely feel like this position was
tailor-made for me. I never know from
one call to the next what I’m going to being asked to do. The longer I’m here, the more I learn, the
faster I get and that means I’m able to help more people each day." As a hobby, Tanya took up target shooting about two years ago and discovered a hidden talent. She plans to take a hunter safety course soon, in hopes of bagging her first buck this fall.
Sarah Riemer tells me the products she gets the most requests for are DG29™ Blood Pregnancy Tests and Beef Certificates. The strangest call she has fielded came just the other day when an individual who lives near our Ithaca location asked how she could get some manure. Sarah, a former bowling alley owner, loves to bowl in her free time, as well as take care of the flowers in her yard.
The best part of the job for Barb Hoppe is helping callers. She especially likes resolving problems or finding solutions to requests. Barb enjoys gardening when not at work, mostly flowers and herbaceous ornamentals. She gave up on vegetables when the chipmunks were eating more than her family was!
Now you know a little more about the people behind the voice the next time you have a question or need a product and call 1-888-333-1783.
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