Friday, August 19, 2016

Meet Our Credit and Accounts Receivable Department

(Part one of a two-part series)

By: Brooke Handy, Public Relations Coordinator, CRI

If you have ever had a question about your account or a bill, chances are one of the ladies in the Credit and Accounts Receivable (AR) department answered your phone call. Each day they work hard to keep things running smoothly at CRI Headquarters in Shawano, Wisconsin.
I recently spent some time with our Credit and AR department and noticed they all have one thing in common: they enjoy working with the farmers and ranchers who make up the Genex members and customers (it’s a common theme here at Genex!). Their number one priority is to keep accounts current so members and customers can continue raising quality dairy and beef cattle, and we can keep doing business with them. Read on to learn a little more about these lovely ladies!

Kris Vomastic started working for Genex as a Customer Service Representative about 25 years ago, but these days she oversees the Credit and AR department. She keeps busy working with members and customers to keep their accounts on track and troubleshooting any discrepancies (what a lifesaver!). When she’s not in her office, Kris can be found at the Belle Plaine Community Center where she is the town clerk for about 1,900 residents or chasing after her 12 grandkids.

Patti Kane’s favorite part of her job is getting to know each farmer or rancher and learning more about their operations. “They go through floods, droughts and fires in their barn and they just keep going. They’re very resilient,” says Patti. (We like to think our AR department is resilient as well. They work day in and day out to keep members’ and customers’ accounts current. It’s a tough job, but somebody’s gotta do it!) Her ties to the dairy industry run deep. Patti’s grandfather was a dairy farmer, and her father was Vice President at Morning Glory Farms Cooperative in Shawano, until he retired in 1991. In fact, his office was located on the same property where CRI Headquarters sits today!

Tami Zuleger loves problem solving. According to Tami, working with members and customers to find a solution to any problems that arise is the best part of her day. After work you’ll find her running after her daughter who participates in sports and 4-H. I’m sure none of you parents can relate to that (sarcasm completely intended). They are currently preparing for the 2016 Shawano County Fair where her daughter shows rabbits and visual arts projects (high-five to Tami’s daughter for being active in agriculture and her community). Tami also serves on the executive committee in Shawano that is working to start a Boys and Girls Club.

Pam Egge mainly works with the liquid nitrogen service agreements and cancellations, but lends a hand wherever it is needed. She’s pretty much a jack of all trades in the Credit department. Pam and her husband are the ultimate team and the epitome of work hard, play hard. When she’s not at the office she can be found helping him install seamless gutter systems (if you’re in the local area and need new gutters, you know who to call). In their free time, they are devoted snowmobilers and recently purchased a Harley-Davidson motorcycle.

Next time you call into the Credit and AR department, you’ll be able to put a face to the name (and maybe even strike up a conversation about their favorite hobbies). If you have any questions pertaining to your account, give Customer Service a call at 1-888-333-1783 and ask for the Credit department. Be sure to stay tuned for the part two of our series featuring the Credit and AR department! 

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